Our Commitment to Data Protection
At Ride.bm, we are committed to protecting your personal data and maintaining the highest standards of privacy, security, and regulatory compliance. Our systems, policies, and operational processes are designed to meet and exceed the requirements of the Bermuda Personal Information Protection Act 2016 (PIPA).
We process all personal data lawfully, fairly, and transparently, ensuring confidentiality, integrity, and availability of information at all times.
When you use our app, you’re entrusting us with your information, and we understand this is a big responsibility and work hard to protect your information and put you in control.
This Privacy Policy aims to provide you information on how Ride.bm collects, uses, and protects your personal data throughout all your engagements with us, on our app, and when using our services, including any data you may provide when you sign up or request to use other third-party services we use.
Important information
The data we collect about you
Enterprise & Hotel Partner Compliance
- Ride.bm provides secure, compliant transportation solutions for:
- Hotels & Resorts
- Corporate Clients
- Executive Transport
- Airport Transfers
- Group & Event Transportation
Enterprise & Partner Assurances
- PIPA-compliant data handling
- Secure cloud-based infrastructure
- Encrypted communications
- PCI-DSS compliant payment processing
- No resale of personal data
- Limited internal access controls
All enterprise and hotel guest data is used solely for operational service delivery, billing, safety, and regulatory compliance.
Regulatory Compliance Framework
- Ride.bm operates under strict compliance with:
- Bermuda Personal Information Protection Act (PIPA)
- Oversight by the Office of the Privacy Commissioner (OPC)
- Secure cloud and API integration standards
- International data security best practices
Our Compliance Controls Include
- Encrypted data transmission
- Secure server hosting
- Restricted staff access
- Audit logging & monitoring
- Data minimization policies
Bank & Payment Security Standards
- Ride.bm utilizes Global Pay, a PCI-DSS compliant payment gateway, ensuring all transactions are processed securely.
- Payment Security Features
- End-to-end encrypted transactions
- Tokenized payment processing
- No storage of full card numbers on Ride.bm servers
- Fraud detection and transaction monitoring
- These safeguards protect passengers, corporate clients, and enterprise partners.
Data Storage & International Transfers
Personal information may be processed or stored on secure servers located in countries where we operate. Where personal data is transferred outside Bermuda, Ride.bm ensures:
- Equivalent legal protections
- Contractual safeguards
- Compliance with PIPA cross-border data transfer requirements
Your Data Protection Rights (Under PIPA)
- You have the right to:
- Access your personal data
- Request corrections
- Request erasure (subject to legal obligations)
- Restrict processing
- Object to processing
Office of the Privacy Commissioner (OPC)
How to complain
At Ride.bm we would, however, appreciate the chance to understand and address your concerns before you approach the competent supervisory authority so please contact our Data Protection Officer (DPO) in the first instance.
However, you can also complain to the Privacy Commissioner (PC) if you are unhappy with how we have used your data.
The PC’s address:
Privacy Commissioner’s:
Maxwell Roberts Building, 4th Floor
1 Church Street
Hamilton, HM11
Bermuda
Contact number: 1-441-543-PRIV [-7748]
PC website: https://www.privacy.bm/ need to add this to privacy & security
Policy Updates
We reserve the right to update this Privacy & Compliance Policy at any time. Material changes will be communicated via:
- App notifications
- SMS alerts
Access Control:
Access to our central dispatch platform is strictly controlled. Each user is provided with unique login credentials, and access levels are assigned based on job responsibilities. This ensures that only authorized personnel can access specific features and functionalities, reducing the risk of unauthorized data access or manipulation.
Secure Infrastructure:
Our central dispatch service is hosted on a secure and reliable infrastructure. Regular security audits and vulnerability assessments are conducted to identify and address potential threats. We invest in cutting-edge technology to keep our systems up-to-date with the latest security patches and safeguards.
Data Integrity:
We employ measures to ensure the integrity of data within our central dispatch service. This includes real-time monitoring for any anomalies or discrepancies in the data. Regular data backups are performed to prevent data loss and facilitate quick recovery in the event of a system failure or unforeseen incident.
Employee Training:
Our team undergoes comprehensive training on security best practices. This includes awareness of potential security threats, proper handling of sensitive information, and adherence to our security policies. Regular training sessions and updates are conducted to keep our team informed about the evolving landscape of cybersecurity.
Incident Response:
In the unlikely event of a security incident, we have a well-defined incident response plan in place. This includes procedures for identifying, containing, and mitigating security breaches. Our priority is to minimize the impact on our clients and swiftly address any potential vulnerabilities.
Compliance:
We adhere to industry regulations and standards to ensure the highest level of security for our central dispatch service. Regular assessments are conducted to confirm compliance with relevant data protection laws and regulations.
By implementing these security measures, Ride.bm aims to provide a vehicle central dispatch service that not only meets but exceeds the expectations of our clients in terms of data security and confidentiality. We are committed to continuous improvement and adapting our security practices to address emerging threats in the ever-evolving landscape of cybersecurity. Your trust in our service is paramount, and we are dedicated to upholding the highest standards of security for your peace of mind. this is missing under access control
Contact details for office
Registered Address:
3 Laffan Street
Pembroke, Bermuda HM19
Email: support@ride.bm
Phone: 441-295-4141
CENTRAL DISPATCH LTD
Your data protection rightsYour right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances. Please note, the right to erasure is not an absolute right and we may be required to retain some information under our legal obligations.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.
3 Laffan Street, Pembroke HM09, Bermuda
Email: bdacentraldispatch@gmail.com | Phone: 441-295-4141
