FAQ – Ride BM Transportation

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How do I request a ride?

* Download the Ride.bm Passenger App from the Apple App Store or Google Play Store.

* Open the app and create your account.

* Enter your pickup location and destination.

Confirm your ride request.

Your request will be sent to the nearest available Ride.bm driver.

How do I contact my driver?

Once your ride is accepted, you can contact your driver directly through the in-app messaging or call feature.

For safety and privacy reasons, all communication should remain within the Ride.bm app.

How do I cancel my request?

You can cancel your ride directly in the app before pickup.

Cancellations within 2 minutes of acceptance: No charge

Cancellations after 2 minutes: Base fare applies

Scheduled rides cancelled within 6 hours of pickup: Scheduled booking fee applies

If you feel a cancellation fee was charged in error, contact:
📧 support@ride.bm

How do I get a fare estimate?

Enter your pickup and destination locations in the Ride.bm app to receive a fare estimate before confirming your request.

Final fares may vary due to:

•Traffic conditions

•Route changes

•Wait time

•Surcharges (night, Sundays, public holidays)

Can I schedule a ride in advance?

Yes. You can schedule rides in advance for airport transfers, meetings, special events, and more.

A $19.99 scheduled ride booking fee applies.

Can I request more than one vehicle at a time?

Ride.bm currently supports one vehicle per booking.

For multiple vehicles for group travel, events, weddings, or corporate transport, please contact:
📧 support@ride.bm

How do I update my profile information?

You can update your:

•Name

•Email

•Phone number

directly in the Profile section of the Ride.bm app.

I was charged a cancellation fee — why?

A cancellation fee applies when:

•You cancel more than 2 minutes after acceptance, or

•You cancel a scheduled ride within 6 hours of pickup.

If you believe a fee should be waived due to special circumstances, contact:

📧 support@ride.bm

How do I change my email address or phone number?

You can update your contact information in the Profile section of the Ride.bm app.

If you cannot access your account, please contact:
📧 support@ride.bm

How do I update my payment information?

You can securely update your payment details inside the Payment section of the Ride.bm app.

Need Assistance?

Our support team is here to help.

📧 support@ride.bm

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